Walkie-Talkie Privacy Notice

Effective Date: July 30, 2025

At Samsung Electronics Co., Ltd. (“Samsung”), we know how important privacy is to our customers. Under applicable law, Samsung is the data controller for Walkie-Talkie (the “Service”). We created this Privacy Notice to make sure you understand how we collect and use your personal data.

Our Privacy Policy (available at https://account.samsung.com/membership/terms/privacypolicy) also applies to your use of the Service. Our Privacy Policy contains more information about how we use your data. It also includes information about your rights and how to contact us. Please read our Privacy Policy in addition to this Privacy Notice. However, this Privacy Notice shall always prevail over the Privacy Policy in relation to how we use your information for the Service.

WHAT INFORMATION DO WE COLLECT?

Through the Service, we obtain and maintain information about you as described below.

Information We Obtain By Automated Means

We will collect information about you through software on your devices and by other means. We will collect:

Samsung account information, such as your account ID and nickname in your profile;
Contact information, such as name and phone number of you and your contacts. If any of your contacts is not a Service user, their contact information will be deleted immediately from our server;
Information about your Service-enabled devices and app, such as device model, service configurations and settings, mobile country code, Android ID(SSAID), other unique identifiers including IP address, and app version; and
Information about your usage of the Service, including about how, when, and for how long you use the Service. Whether and who you communicate with, as well as voice communications are also collected. Your voice communications are collected only to relay your communication to/from other participants and are deleted immediately after relay.

HOW DO WE USE YOUR INFORMATION?

We use the collected information for the following purposes and in accordance with the legal bases set out below:

Legal Basis (where required by applicable law)	Processing Purposes
Keeping our promise to you (performance of contract or preliminary procedures)	Identifying and authenticating you so that you may use the Service Providing you with the Service Responding to your requests, inquiries, and instructions made through the Service
To promote our business interests (legitimate interest)	Operating, evaluating, and improving the Service and our business (including developing new products and services; enhancing and improving our products and services; managing our communications; analyzing our products, services and customer base; conducting market research; performing data analytics; and performing accounting, auditing and other internal functions) Maintaining adequate security measures (including fraud detection) Protecting against liability, including complying with industry standards and enforcing our policies
To comply with the law, regulatory obligations and legal processes	Complying with applicable statutes and regulatory and administrative or court orders Enforcing legal obligations

Samsung processes personal information for the purposes described above and in accordance with applicable law. We will process your data in accordance with applicable law pursuant to a proper legal basis such as to comply with the law, regulatory obligations and legal processes, to provide you with the Service, to perform a contract with you, pursuant to a legitimate interest provided, or consent, as applicable. The legal basis may vary from one country to another, but we will rely on the appropriate legal basis provided in data protection and other laws of your country.

WHO DO WE SHARE YOUR INFORMATION WITH?

We will disclose your information internally within our business and to the following entities, but only for the purposes described above.

Affiliates: other Samsung Electronics Group companies which we control or own;
Service providers: carefully selected companies that provide services for or on behalf of us, such as cloud platform providers who maintain data on our behalf. These providers are also committed to protecting your information;
Other parties when required by law or as necessary to protect the Service: for example, it may be necessary by law, legal process, or court order from governmental authorities to disclose your information. They may also seek your information from us for the purposes of law enforcement, national security, anti-terrorism, or other issues that are related to public security;
Other parties in connection with corporate transactions: we may disclose your information to a third party as part of a merger or transfer, acquisition or sale, or in the event of bankruptcy; and
Other parties with your consent or at your direction: in addition to the disclosures described in this Privacy Notice, we may share information about you with third parties when you separately consent to or request such sharing.

INTERNATIONAL TRANSFERS

Your use of the Service will involve the transfer, storage, and processing of your personal data, including, as applicable, any sensitive or special categories of personal data, to other countries. The countries to which we transfer internationally include, without limitation, the Republic of Korea, the United States, Singapore, and Germany. In some cases, your personal data may simply be accessed remotely from a country listed above, while in others it may be physically transferred to one of the listed countries for processing. The purpose of these international transfers depends on the relevant business need, but your data will only be used for the purposes described above. Some transfers may be temporary, while others may continue until the applicable processing purpose is fulfilled. All international transfers are subject to legal requirements to ensure that your personal data is processed safely and as you would expect.

HOW LONG DO WE RETAIN YOUR INFORMATION?

How long your data will be retained depends on the legal basis relied upon to process your data and/or the purposes of processing. For example, data we process to perform our contract with you requires us to keep the data throughout the time you use the Service. As long as you are an active user of the Service, we will retain and process this data. Data such as your account information and device information and identifiers fall into this category.

Data we process to promote our business interests, such as your use of the Service, is only kept for as long as needed for the purposes for which it was collected. For example, this data may be collected to perform analytics so we can develop improvements to the Service, or we may process data to keep a record of inquiries you made through or about the Service to improve your customer service experience.

Please note, although we aim to retain your data for the time period described above, your data may be processed longer pursuant to applicable law. For example, if a specific statute mandates that we require a certain piece of data, we comply and retain that data until the required retention period expires.

As long as your data is retained by us, your data will always be subject to appropriate safeguards.

YOUR RIGHTS

We provide you with certain rights and choices in connection with the personal data we obtain about you on or through the Service in compliance with applicable law. To learn more about your rights specific to your country, please refer to our Privacy Policy (available at https://account.samsung.com/membership/terms/privacypolicy). Such rights may include asking us to provide whether or not personal data has been processed and details about what we’ve collected (including with regards to the purpose for processing and sharing), to delete it, to correct it, limit, restrict or object to processing, to withdraw consent, and to claim compensation for damages causes by unlawful processing of your personal data.

CONTACT US

You can contact us to exercise your rights and choices, submit a request, or ask us questions. The easiest way to contact us is through the Contact Us section of: https://www.samsung.com/.

You can contact us at:

Data Controller

Samsung Electronics Co., Ltd.
129, Samsung-ro, Yeongtong-gu,
Suwon-si, Gyeonggi-do 16677, Republic of Korea

If you reside in Brazil, you may also contact us at:

Samsung Eletrônica da Amazônia Ltda. (Samsung Brazil)
Av. Chucri Zaidan, 1240, Morumbi, São Paulo/SP, CEP 04711-130 – Brazil
Contact Us section at https://www.samsung.com/br/support/contato
Data Protection Officer (DPO): Pamella Carolina Ribeiro Kim Santos – e-mail: protecao.dados@samsung.com

UPDATES TO THIS PRIVACY NOTICE

This Privacy Notice may be updated to let you know about changes in how we collect and process your information in the Service or changes in related laws. The date when the document was last updated is shown at the top of this Privacy Notice. If we update the Privacy Notice, we will let you know in advance about changes we consider to be material by placing a notice on relevant services or by emailing you, where appropriate.